Integrating OWA and Data Mining for Analyzing Customers Churn in E-Commerce 

Customers are of great importance to E-commerce in intense competition.It is known that twenty percent customers produce eighty percent profiles.Thus,how to fin...
《Journal of Systems Science & Complexity》  2015年 第02期 下载次数(132)| 被引次数(1)

Influence of consumption experiences on customers' satisfaction:an empirical study on fresh farm products in Wuhan, China 

Which factors influence customers’ satisfaction? Which way or path does each factor influence and decide customers’ satisfaction? These problems are the focuses...
《Ecological Economy》  2007年 第02期 下载次数(372)| 被引次数(2)

Study on the Perceived Risk about the Online Shopping for Fresh Agricultural Commodities and Customer Acquisition 

Fresh agricultural commodities have been entering the era of network marketing. However,the coverage population is still relatively small. In this paper,more th...
《Asian Agricultural Research》  2014年 第06期 下载次数(192)| 被引次数(1)

Migration to Software-Defined Networks:the Customers' View 

Software Defined Networking(SDN) provides a flexible and convenient way to support fine-grained traffic-engineering(TE). Besides, SDN also provides better Quali...
《中国通信》  2017年 第10期 下载次数(3)| 被引次数()

Application of Customer's Lifetime Value Forecast Model to Classify Tobacco Customers 

In current customer-centered time,customers are classified by their values for enterprise.Valuable customers are provided with preferential service.It is ver...
2009中国控制与决策会议论文集(2)  2009-06-17 下载次数(6)| 被引次数(0)

Analysis of Two-Server Queueing System with impatient customers and a Synchronous Vacation Policy 

In this paper, we carry out an analysis for a queueing system with impatient customers and a synchronous vacation policy. Customers arrive according to a Poisso...
第24届中国控制与决策会议论文集  2012-05-23 下载次数(4)| 被引次数(0)

Gap Model for Dual Customer Values 

The customer value, the key problem in customer relationship management (CRM), was studied to construct a gap model for dual customer values. A basic descriptio...
《Tsinghua Science and Technology》  2008年 第03期 下载次数(94)| 被引次数(18)

ON DYNAMIC CUSTOMER VALUE CONSIDERING BIDIRECTIONAL INTERACTION OF TIME 

The traditional customer management is based on the requirements of their customer, but didn’t take the company’s actual feature of different phases into accoun...
第六届(2011)中国管理学年会——公司治理分会场论文集  2011-09-24 下载次数(14)| 被引次数(0)

The Practice of CRM in BtoB Companies and Its Impact on Customer Retention 

Marketing academicians and practitioners have over the past years advocated the importance of customer relationship management principles within firms.This arti...
《科技致富向导》  2013年 第14期 下载次数(34)| 被引次数()

On the M/G/1 queueing system with multiclass customers and fixed feedback 

The M/G/1 queueing system with multiclass customer arrivals, fixed feedback, and first come first served policy is considered, where different classes of custom...
《The Journal of China Universities of Posts and Telec…》  2008年 第02期 下载次数(40)| 被引次数(4)

CUSTOMER RETENTION THROUGH CUSTOMER RELATIONSHIP MANAGEMENT IN THE BANKING INDUSTRY A TOGOLESE PERSPECTIVE 

The banking industry is now highly competitive,with banks not only competing among one another;but also with non-banks and other financial institutions.Banks be...
《科技致富向导》  2012年 第08期 下载次数(127)| 被引次数()

Hybrid customer requirements rating method for customer-oriented product design using QFD 

Quality function deployment(QFD) is a well-known customer-oriented product design methodology. Rating the final importance of customer requirements(CRs) is real...
《Journal of Systems Engineering and Electronics》  2015年 第03期 下载次数(105)| 被引次数(4)

THE RESEARCH ON ACTIVE CUSTOMER INFORMATION ACQUISITION IN NETWORK ENVIRONMENT 

Acquisition of customer information is the important concerns for modern enterprise. The key issue is that the mode of customer information acquisition is la...
2005年中国机械工程学会年会论文集  2005-11-01 下载次数(12)| 被引次数(0)

Novel approach for evaluation of service reliability for electricity customers 

Understanding reliability value for electricity customer is important to market-based reliability management. This paper proposes a novel approach to evaluate t...
《Science in China(Series E:Technological Sciences)》  2009年 第09期 下载次数(54)| 被引次数(2)

Customer Requirements Mapping Method Based on Association Rule Mining for Mass Customization 

Customer requirements analysis is the key step for product variety design of mass customiza-tion(MC). Quality function deployment (QFD) is a widely used managem...
《Journal of Shanghai Jiaotong University(Science)》  2008年 第03期 下载次数(129)| 被引次数(7)

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